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How many barcodes can an RVM hold? How do you increase the barcode capacity in the RVM, I'm getting "W140: Barcode table full, reloaded" and my barcode counts are being cleared.

The machine accepts containers but isn't incrementing the barcode counts in the Q file.

The glass RVM stalls on large glass bottles

The bail rotates 360 degrees when rejecting a container when the bail jams on the container

The LCD flickers and the machine randomly pays out without pressing the payment button prior to the MAXPAY amount or "crusher overload sensor tripped" is repeatedly logged.

The machine frequents reports "aluminum sensor out of adjustment"

The RVM reports "AC power low" and diagnostic #1,24 shows AC voltage around 10V instead of 120V

The customer doors jam on one side preventing bottles from being inserted into the machine.

After entering service mode in the RVM, WinRVM takes the RVM out of service mode within a minute.

Entering or exiting service mode in one RVM doesn't make the change to the other RVMs

The RVM is out of service for "loyalty card database full".

The RVM reboots every 7 seconds, even if attempting to change the Monitor ROM's communications settings.

The RVM LCD displays gibberish.

A can crushing RVM fails for "crusher position sensor timeout".

The status of the crusher position sensor diagnostic 38 doesn't change when the can crusher is on

After a crusher or shredder stall the RVM won't go back into service after the cabinet door is closed.

The RVM displays "TOO FEW LCD MESSAGES LOADED".

What are the disadvantages of turning off the bail sensor?

The RVM beeps rapidly, the LCD blinks and displays "MON 1500" and the display has garbled characters

The RVM payout amount rolls over from $99.95 to $10.00.

The RVM's serial number is "BOGUS_".

The RVM displays "CODE CRC MISMATCH" on power up.

The RVM displays or logs "E998: TABLE CRC MISMATCH".

After pressing "#" to confirm setting the RVM's RS-485 address, the RVM redisplays "COMM TYPE IS NOW RS-485  ENTER: 2= RS-232  4 = RS-485".

Does the RVM accept EAN barcodes?

Can XMT software be configured to run a regular RVM?

An XMT doesn't fail for "conveyor beam blocked", it displays "please wait" and takes containers.

A glass softdrop RVM is failed for "motor overload tripped".

The RVM locks up displaying "powering up, one moment please" or "I'm not working, please contact store".

After upgrading the RVM software, the lower diverter no longer works in a multi-commodity RVM.

The bin counts won't clear after pressing the bin clear button, even though CLR_BIN_ANYTM=1.

A multi-commodity RVM’s crusher/shredder will occasionally stall when a container is inserted and the crusher/shredder was previously off. The crusher/shredder never comes on.

The diverter will not turn on, even in diagnostics. The diverter status may still work.

The glass machine’s lower diverter diagnostic is not allowed.

The mechanical meter out of sync with the electronic meter(s)?

Unable to edit parameters via #9,20 (no ‘6=EDIT’ option present)

A "bin overflow" error occurs after a lower diverter failure.

The commodity type text is missing in keypad commands #9,21 (show bin full levels) and #4,01 (individual weight ticket).


How many barcodes can an RVM hold? How do you increase the barcode capacity in the RVM, I'm getting "W140: Barcode table full, reloaded" and my barcode counts are being cleared.
[updated 5/25/17]

 The maximum number of barcodes the RVM is able to store in memory depends on the version of RVM software:

  • Standard US UPC software versions 07/31/00 and later : 4345 barcodes per commodity. For example, a can machine holds 4345 can barcodes, a can/PET RVM holds 4345 can barcodes and 4345 PET barcodes, a 3-way RVM holds 4345 can barcodes, 4345 PET barcodes, and 4345 glass barcodes.

  • Standard US UPC software versions prior to 07/31/00: 2845 barcodes per commodity.

  • EAN software versions 07/31/00 and later: 3104 barcodes per commodity.

  • EAN software versions prior to 07/31/00: 2517 barcodes per commodity.

  • Barcode client RVM versions: unlimited. The barcode tables and counts are not permanently stored in the RVM memory, they are stored on the WinRVM PC. This requires a WinRVM PC or pocket PC to remain on-site running in Unattended or Interactive Mode.

Keep in mind it is possible to use wildcard barcodes to increase the capacity if you don't need to account for each individual barcode.

Glass RVMs:
By enabling the "enhanced capacity glass RVM" option it’s possible to configure the machine to accept 4345 clear glass barcodes, 4345 green glass barcodes, 4345 brown glass barcodes (13,035 barcodes total).
Details:
This is done by fooling the glass RVM into thinking it is a 3-way RVM and loading 3 barcode tables (all glass). WinRVM will load clear glass barcodes into the RVM's 'can' barcode table, green glass barcodes into the RVM's 'pet' barcode table, brown glass barcodes into the RVM's glass barcode table. With this new scheme the RVM can't hold more than 4345 barcodes of a single color.
No RVM software changes are required, however, we must turn off the aluminum and PET sensors via parameters so the machine will automatically search all 3 barcode tables for a barcode match. Depending on how glass is to be sorted, we'll configure the RVM's silo tables to accept "can" (actually clear glass) to one bin and mix "PET" (actually green glass) and brown glass in the other bin. See here for details.

To prevent barcode count loss:

When a new barcode table is sent to the RVM, if the total number of barcodes in the RVM memory for the current commodity (including barcodes that are no longer being accepted), is more than 4345, the RVM will delete its barcode table and use the barcodes from the just-received barcode table, purging any unused barcodes. When this happens the following message is logged:

W140: Barcode table full, reloaded

and any existing barcode counts are reset and lost forever

Upgrade all site controllers PCs to WinRVM 3.7.2 (or later) and all iPAQs (technician and site controller) to Pocket WinRVM 1.6.9 which automatically download the RVM’s barcodes and create a Q file prior to sending barcodes to the RVM. With this change, you’ll get the final barcode counts prior to having the counts reset.

As long as you don’t get a “barcode table too large” error, then the RVM has all the barcodes you sent to it.
The only other way to increase barcode capacity is to use a “barcode client” scheme.

The machine accepts containers but isn't incrementing the barcode counts in the Q file.
[updated 9/26/16]
Make sure the USE_LASER parameter isn't set to 0 (normally set to 3 for an MS720 scanner, or 1 for an IS220).
Make sure TAKE_UNREAD=0.
Make sure you don't have a wildcard barcode (AAAAAAAAAA) in the table.

The glass RVM stalls on large glass bottles
[added 1/10/14]
Change following parameters to give the crusher more time before declaring a stall and to increase the number of stall recovery attempts:
SH_STALL_TIME=600 (was 300)
SH_STALL_ATTS=10 (was 5)
SH_REV_TRIES=10 (was 5)

See the "large glass.OPT" option file.


The bail rotates 360 degrees when rejecting a container when the bail jams on the container
[added 7/15/13]
Decrease the value of BAIL_NUDGE_TM to 5 or lower.

The LCD flickers and the machine randomly pays out without pressing the payment button prior to the MAXPAY amount or "crusher overload sensor tripped" is repeatedly logged.
[updated 10/14/13]
This can occur if the crusher overload switch is faulty. Check the error logs to see if it's reporting this error. This can be caused by several things in the AC motor control box:
1. The Auxiliary contact. This is the thin white pc that is attached to the left side of the motor protector inside the AC box. It has two white wires going to it, 1 on the top and 1 on the bottom.
2. The Motor Protector itself.
3. A loose connection in either the “V” connector on the AC box or harness.
4. A loose loose “G” connector on the RVM or the harness.
If you go into diagnostics #1, 81, you should be able to check the status of the overload switch. With the switch on, take the back end of a screwdriver or your finger and tap on the motor protector and Auxiliary contact. I would bet that after a few good taps you will see the display start switching between the on and off state.

The machine frequents reports "aluminum sensor out of adjustment"
[added 3/3/11]
1. On the upper harness connector marked J2(12 pin) plugged into the feed unit connector, the pins and sockets may not be aligned into each other which forced either the pin or socket to push out of the connector. The two gold pins in these connectors are for the aluminum sensor. Unplug this connector and check both ends to make the pins and socket are not pushed out and they are straight in the connectors. When plugging in, wiggle gently to seat these two together. There should not be great force required to seat.

2.Be sure to connect this harness to the feed unit using the existing cable clamp after installing the feed unit. Doing this will secure the connectors together and prevent the stress on the pins and sockets when the feed unit is open and closed.

3.Keep the pins and sockets sprayed with a Contact renew/cleaner on service visits to prevent contamination.

The RVM reports "AC power low" and diagnostic #1,24 shows AC voltage around 10V instead of 120V
[added 6/16/09] Check the grey ribbon cable that runs from the bottom of the can detector board (far small board), over to the RVM board. It should be plugged into Analog 1. If it is unplugged from the RVM board or plugged into Analog 2 it will give you 9-11 volts.

The customer doors jam on one side preventing bottles from being inserted into the machine.
[added 4/29/09] Adjust the customer door lock solenoid.
While a container is being processed both doors have a door lock that comes down which prevents the doors from being opened. They are both controlled by a solenoid plunger which pushes the locking tabs down then retracts them.
To gain access, remove the top front solenoid cover from the feed unit. There are two Philips screws on top. (This cover is probably stamped with part number 204126).
You will then see the locking tabs mechanism and actuating solenoid. On the front, there will be two Philips screws which attach to the solenoid. You can loosen these and adjust the solenoid around until both tabs move up and down freely through the slots.
To move the locking tabs use diagnostic test #1, 77 . Press 4 then 6 a few times to make sure the tabs move freely.
Also make sure the metal feed doors are not bent in causing the locking tabs to bind.

After entering service mode in the RVM, WinRVM takes the RVM out of service mode within a minute.
[added 10/6/08] The RVM's SC_ATTACHED parameter must be non-zero for WinRVM to receive the service mode notifications from the RVM. If SC_ATTACHED=0 and you enter service mode on the RVM, WinRVM will take the RVM out of service mode within a minute and not place the other RVMs into service mode.

Entering or exiting service mode in one RVM doesn't make the change to the other RVMs
[added 8/20/09] The RVM's SC_ATTACHED parameter must be non-zero (set SC_ATTACHED=2 for WinRVM).
Set SC_ATTACHED=2 in parmsdif.sc and parmsdif.sa, then recreate the generic and individual RVM parameter files from WinRVM's file menu.
For pocket PCs, make sure "This pocket pc is normally used in Unattended Mode" is checked in the Unattended Mode Options.

Unable to edit parameters via #9,20 (no ‘6=EDIT’ option present)
[updated 10/22/09] RVMs connected to the DOS site controllers have this feature disabled to prevent the Site Controller from detecting an RVM memory CRC error.
Fix: if this is a stand-alone RVM, or an RVM connected to a WinRVM site controller then set the "SC_ATTACHED" parameter to 2 with WinRVM.

The RVM is out of service for "loyalty card database full".
[updated 4/28/08] This can happen if an RVM does not have a card reader but the card reader functionality is enabled in the software.
To fix the problem:
From WinRVM, enter Console Mode, and type in "DELETE 91" then press Enter.
If you have RVM software versions Oct 18 2007 or  later  set the RVM's CARD_READER parameter to 0.
Disable the card reader feature by editing line 592 of messages.tbl and place an "X" as the first character of the line then send this file to the RVM via WinRVM's "Send to RVM | LCD messages" feature.
See the May 17 2007 RVM release note for more info on line 592.
Interactive RVM software versions Oct 18 2007 and later prevent this problem from happening even if the card reader is enabled when no card reader is installed.

The RVM reboots every 7 seconds, even if attempting to change the Monitor ROM's communications settings.
[added 8/28/07] Remove the WDEN jumper from the RVM controller board which is located about 2 inches below the battery.

The RVM LCD displays gibberish.
[added 4/6/07] Reload the message table. Try reinserting the RVM monitor ROM chip.

A can crushing RVM fails for "crusher position sensor timeout".
[updated 8/30/16] Set USE_DIVERTER=0.
If using an old style can crusher: see The status of the crusher position sensor diagnostic 38 doesn't change when the can crusher is on.
Otherwise, set CRUSHER_TYPE=2 (shredder).

The status of the crusher position sensor diagnostic 38 doesn't change when the can crusher is on.
[Added 8/30/16] This only applies when using an old style can crusher.
There was a bug in Greek, interactive, and distributor-report versions of RVM software from 5/22/13 - 8/29/16. Use the latest version.

After a crusher or shredder stall the RVM won't go back into service after the cabinet door is closed.
[added 7/1/05] You must enter a valid PIN after opening the door to clear a stall failure. Exit service mode, close the door, the RVM will go back into service.

The RVM displays "TOO FEW LCD MESSAGES LOADED".
[added 5/20/05] This can happen if a new cf1500.img (RVM program) is loaded to the RVM but the corresponding MESSAGES.TBL is not updated to the new version. Fix: copy the latest MESSAGES.TBL to c:\cf1500. If this is a site controller the file will automatically be sent to the RVM. Otherwise, manually send the new LCD message table to the RVM via PCRVM/WinRVM.

What are the disadvantages of turning off the bail sensor?
[added 5/16/05] If PET bottles become jammed in the crusher/shredder, bottles eventually stack up and block the bail sensor which will take the machine out of service.
If the bail sensor is turned off under this scenario, the bail will attempt to put the bottle into the crusher but the bottle may not fall out of the bail and the bottle may remain in the bail when the bail is returned to the center position. Since the sensor is disabled the software will not reject the container that is now in the bail. When the customer inserts the next bottle a bottle jam will occur.

If the bail sensor is disabled the RVM will not wait for the bottle to reach the end of the bail before accepting...this may cause a jam. Setting ACCEPT_DELAY=10 should solve this problem however.

The bail sensor is also used to detect if an object is in the bail area when it's not supposed to be. The bail will attempt to reject any unexpected object.

Disabling the bail sensor will make the machine easier to cheat. The cheater no longer has to block and unblock the sensor at the appropriate times. The cheater may be able to simply tape a barcode to the rollers and then insert and remove a container to be paid. The glass machine would be very easy to cheat.

The RVM beeps rapidly, the LCD blinks and displays "MON 1500" and the display has garbled characters.
[added 5/9/05] Turn off the RVM. Open the cover to the RVM controller board and press down on the 6 chips that are in sockets. Turn on the RVM. The RVM may display "DONTSTART SET". Simply initiate any communications with WinRVM/PCRVM/etc. to fix. With WinRVM click the "i" icon to display the RVM's status.

The RVM payout amount rolls over from $99.95 to $10.00.
[added 3/14/05] This is a bug in the RVM software. To fix, do not set the MAXPAY parameter to 0 for unlimited payout, set MAXPAY to a value no larger than 9900, which equals $99.00.

The RVM's serial number is "BOGUS_".
[updated 6/23/10] When the RVM boots, it checks the serial number to make sure it is 6 numeric digits. If not, the serial number is set to "BOGUS_". This can happen when a new RVM controller board is installed.
Note: RVM versions 7/24/08-6/22/10 have a bug: when changing the serial number via keypad command #9,04 in a stand-alone machine (SC_ATTACHED parameter=0) the last digit of the serial number would not be saved. When powering the machine off & on, the serial number would get set to "BOGUS_".
To fix, run WinRVM and use the "Set/Modify RVM info" feature to change the serial number.

The RVM displays "CODE CRC MISMATCH" on power up.
[updated 1/18/16] A CODE CRC MISMATCH error occurs when the memory that holds the RVM program is corrupted. This can be caused by a dead RVM controller battery, missing/loose battery jumper, static electricity, or faulty RVM memory. Keep in mind that if an RVM controller is turned off for more than a week in will drain the RVM battery which can result in this problem. If this was the case, leave the RVM on to recharge the battery then follow the steps below.

Troubleshooting steps:

1. Check the battery jumper labeled W3 on the RVM controller board just underneath the coin-shaped battery and make sure it is snug.

2. Use a voltmeter or diagnostic #1, 25 to measure the battery voltage. If it's less than 2.5V you must replace the battery. At this point it's easier to just replace the entire RVM controller.
The RVM battery is a Panasonic Lithium 3 volt battery which should last around 10 years in normal use. Model # BR2330. It is rated at 250 milliamps per hour. To replace the battery requires unsoldering the old battery and soldering the new battery in place.

3. Make sure the RVM communications type/address and baud rate are correct.
Hold the "#" key when turning on the RVM to display

COMM TYPE IS NOW [RS-232/RS-485]
2 = RS-232, 4 = RS-485, 0 = COMM OPTIONS


Press 0 to display the communications options:

NOW=19.2/38.4 OD   *=SET DEFAULT #=BACK
ENTER: 1=19.2, 3=38.4, 7=ODD, 9=NONE

Most RVMs use 38.4K baud. The baud rate must match the speed set in WinRVM's RVM communications options.

Press 7 for odd parity then press # to return to the previous screen.

Now press either 2 for RS-232 or 4 for RS-485.
-If a site controller is connected to the machine, select RS-485, then select the correct 2-digit address/port number (each RVM on site is typically numbered from left to right starting with address 00).
- Standalone machines and interactive RVMs use RS-232 (there is no address/port number selection required for RS-232).

4. Reload the RVM program to the RVM's memory via WinRVM's "Advanced | Install RVM program" menu (do NOT use "update RVM program"!) using these steps:
    - From WinRVM click "Advanced | Install RVM program" but do NOT click "yes" yet.
    - Turn the RVM power off and back on then.
    - Immediately click "yes" in WinRVM.

If the RVM is not communicating, double check the RVM's communications mode/address/baud rate displayed after power up such as "MON 1500 date (RS232:38.4)". This example means the RVM is set for RS232 mode and 38.4K baud. Make sure WinRVM is set to the same mode in the RVM Comm Options as far as the baud rate and "type" should match RS232/RS485. A special cable is required for RS485.

Another way to try to fix this problem is to try WinRVM's "Advanced | Check/reset code CRC" . If WinRVM displays "CRCs don't match, reset the stored CRC?" click "yes".

Another possible solution:
- Turn off the RVM and remove these 2 RAM chips (U26,U27) for at least 10 seconds, then plug them back in, swapping the position of chips U26 and U27, then power up the RVM.
- Set the proper RVM communications mode (Hold the '#' key on the keypad. Turn the RVM on.)
- From WinRVM, select "Advanced | Install RVM program" but don't select "Yes". Turn the RVM off and back on then immediately select "Yes" to  load the RVM program.

If you still can't get it to work replace the RVM controller or the RVM controller board with a new one.

The RVM displays or logs "E998: TABLE CRC MISMATCH".
[added 7/10/14] This means something in one of the RVM’s tables changed unexpectedly possibly due to a memory error. If you resend any table to this RVM such as the PINs table, it will force the RVM to recalculate and save the new CRC value which will fix the problem. However, make sure the RVM is functioning OK, if it’s doing anything weird I would reinstall the RVM software to clear the memory. If the CRC problem reoccurs, swap the RVM controller board.

Does the RVM accept EAN barcodes?
[added 9/15/04] The current US CF1500 RVM software in the field supports EAN8s and EAN13, but the barcode table is limited to 10 digits per barcode. So to support EAN13s, discard the first two digits and the very last digit of any EAN-13 barcode. For example, to place the EAN 1234567890123 into the barcode table, discard the first two digits "12" and last digit "3" and simply place 3456789012 into the barcode table.

However, the EAN13TRUNCATE parameter must be set to 1 to enable this feature. The default value of EAN13TRUNCATE is 0, which causes the RVM to ignore all EAN13s.
Note: RVM software prior to 10/4/01 had a different algorithm: just the first three digits of any EAN-13 barcode received were discarded. 
If you want to accept EAN barcodes, you must use RVM software (cf1500.img) 10/4/01 or later.

To put an EAN8 in the table simply add "FF" to the end of the 8-digit barcode in the table.

To properly deal with EAN13, we should use an EAN version of the RVM software. These are the versions we use outside of the US and are fully tested. These versions support all 13 digits in the table. Every barcode must be 13 digits, simply append "F"s to each 6, 8, or 10 digit barcode to make 13 digits.
The only snag is that when updating the RVM software from the standard UPC version to the EAN version, all the counts will be reset to 0. My understanding is that this is not a big problem. But if it is, I could possibly add a barcode conversion feature to PCRVM/SC/WinRVM to maintain the counts.

Using the EAN13 version of RVM software reduces the maximum number of barcodes from 2845 to 2517 (per commodity) when using the standard ASCII transmission method. When using the binary transmission method, the RVM can hold 3104 barcodes per commodity (down from 4345 for the UPC version).

An XMT doesn't fail for "conveyor beam blocked", it displays "please wait" and takes containers.
[added 8/10/09] Make sure
RUN_TIME >= CONVEYREVTM2 +30.

Can XMT software be configured to run a regular RVM?
[added 9/9/03] Generally no because shredder reversing and the upper diverter are disabled plus some  LCD messages will be inaccurate such as "can cabinet full" in a glass machine. However, if the CONVEYFWDTIME parameter is set to 0 some configurations will work such as a glass softdrop configuration.
See how to use a different RVM program for different machines in the SCSETUP documentation.

A glass softdrop RVM is failed for "motor overload tripped".
[added 5/8/03The motor overload wires in the AC Motor Control Box must be wired properly to avoid this. Use diagnostic 81 to determine if the overload is tripped. A cabling or bad RVM controller could also cause this problem.

The RVM locks up displaying "powering up, one moment please" or "I'm not working, please contact store".
[added 5/8/02] RVM software versions from 10/5/01 - 5/8/02 have this bug, which occurs when the printer's serial cable is unplugged. 

After upgrading the RVM software, the lower diverter no longer works in a multi-commodity RVM.
[added 12/5/00] RVM software after 4/10/00 redefined the USE_DIVERTER parameter to use bit-wise values to represent the diverters:
0=no diverters installed, add the following values to enable:
1=upper diverter
2=lower diverter
4=side cabinet diverter
for example, 3=upper & lower diverters installed, 7=all 3 diverters installed

Two solutions:

  • Edit the appropriate parmsdif file (such as parmsdif.l) and change USE_DIVERTER=1 to USE_DIVERTER=3. Re-run SCSETUP and press F2. Reboot the SC and the updated parameter table will automatically be sent to the RVM.

  • Obtain the latest parms.tbl and all parmsdif.* files. Re-run SCSETUP and press F2. Reboot the SC and the updated parameter table will automatically be sent to the RVM.

The bin counts won't clear after pressing the bin clear button, even though CLR_BIN_ANYTM=1.
[updated 11/16/01] Make sure you hold the bin clear button longer than 3 seconds.

This is a bug in RVM software versions from 2/11/99 thru 3/30/99. Regardless of the setting of the CLR_BIN_ANYTM parameter, a bin must be full in order to clear the bin count via the bin clear button. Only the full bin will be cleared.

A multi-commodity RVM’s crusher/shredder will occasionally stall when a container is inserted and the crusher/shredder was previously off. The crusher/shredder never comes on.
[added 7/23/99] Check the harness to the crusher’s/shredder’s RPM sensor. Early units erroneously had pins that were too small, causing a poor fit. Enter diagnostics 15 and turn the crusher/shredder on. Wiggle the harness to see if you can create a stall.

The diverter will not turn on, even in diagnostics. The diverter status may still work.
Make sure the diverter cable is firmly plugged into the back of the RVM controller.

The glass machine’s lower diverter diagnostic is not allowed. The RVM is probably not configured for 3 bins, which enables the lower diverter. Send a SILOS table that has 3 bins defined. Also make sure the USE_DIVERTER parameter is set to 1.

The mechanical meter out of sync with the electronic meter(s)? Several things can cause this to happen:

  • If water is squirted into the meter for cleaning, it will corrode the meter, causing it to not increment.

  • If the RVM controller board is swapped, the electronic counts may be reset to 0 if the controller was unable to communicate.

  • If a communications error occurs while performing a software update, the electronic counts may be reset to 0.

  • If the AC box is swapped, the mechanical meter is also swapped because it is attached to this box.

  • Note: the mechanical meter must be written down at the exact same time as the RVM’s electronic counts are downloaded.

A "bin overflow" error occurs after a lower diverter failure.
[added 9/15/99] The lower diverter is simply blocking the bin full beam. Use diagnostic #1,61 to move the lower diverter to the opposite side

The commodity type text is missing in keypad commands #9,21 (show bin full levels) and #4,01 (individual weight ticket).
[added 12/6/01] This problem occurs after performing an RVM software update with PCRVM and RVM software prior to 12/6/01. A work-around is to resend the silos table.

After pressing "#" to confirm setting the RVM's RS-485 address, the RVM redisplays "COMM TYPE IS NOW RS-485  ENTER: 2= RS-232  4 = RS-485".
[added 2/1/05] Don't hold the "#" key so long!

 

 

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