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> Printer related... <
 
 

When using inverse printing, the zero on a Hecon X56 printer looks like a 5.

A Hecon X56 printer has many "ticket never blocked front sensor" errors

A Hecon voucher is too long with too many line feeds throughout the voucher.

A Hecon voucher is really long with the text in landscape mode on the left side of the voucher with lots of white space.

When trying to load paper to a Hecon X56 printer the cutter cycles quickly multiple times, paper will not load

Paper fell out the back of a Hecon X56 printer.

A Hecon X56 printer won't feed in paper.

When attempting to load paper into a Hecon X56 printer the feed motor shuts off quickly and doesn't load the paper.

Cybertech printer reports "print head lifted" frequently.

A Cybertech graphics printer reports "out of paper (at hub)" but the hub sensor is blocked by paper (or the sensor is unplugged).

How do you make the print darker on a Swecoin printer?

The Hecon printer prints the store name and number and the bottom of the voucher.

A new Cybertech graphics printer with Citizen print mech (EPN 101499) will not communicate.

During initialization, a Cybertech text printer feeds, cuts, and retracts the paper several times then goes out of service for "OUT OF PAPER (AT HUB)" even though it has paper.

The Cybertech text printer with Fujitsu mechanism prints very slowly or the left half of the ticket is messed up (partially blank).

The %Gn (number of value n containers redeemed by customer) voucher template command always prints a zero.

How do you tell if a text or graphics printer is installed?

The last line of the voucher is missing, but appears on the next ticket printed.

A voucher ticket is very long as though the height of each character/line is doubled.

What is the maximum number of characters per line on a voucher?

The coupon and/or cash voucher has extra text printed vertically on the left side of the ticket (9250 printer only) such as "rcgu2.cpn" or "cshrcgu1.vou".

Two identical vouchers are printed (same amount, voucher number, and time).

Can the cash voucher be configured to print the amount due in normal print (black on white) instead of the default white on black?

The RVM has a "No response from printer" error.

How do you edit voucher templates containing binary data?

When the cabinet door is closed the Cybertech printer feeds paper, cuts, then displays "please take your ticket below".

Ticket is vended, but doesn’t cut.

What is a "reprint" voucher?

A reprint voucher is occasionally printed after a normal voucher is printed.

Code 128 barcodes don't print on a Hecon X56 printer.


When using inverse printing, the zero on a Hecon X56 printer looks like a 5.
[added 7/31/19] In this example, "10" is printed:

To fix this, change the font in Coupon Designer from the "bold" version to the normal version, such as changing from "13 (bold)" to "13".
The zero should no longer look like a five.

Code 128 barcodes don't print on a Hecon X56 printer.
[added 11/10/15] Code 128 barcode printing requires Hecon X56 printer firmware v1.02 or later.

A Hecon X56 printer has many "ticket never blocked front sensor" errors
[added 3/3/11] This error occurs when the software instructs the printer to print but the ticket doesn’t exit the printer within a certain timeframe.
- If you are using RVM software prior to 5/17/10 you should upgrade to the latest  version as the software was improved to eliminate potentially  bogus "ticket never blocked front sensor" errors. See the  5/17/10 release note for details on this change.
- This can also be caused by a paper jam. When the paper roll is almost empty the paper curl is more pronounced which may cause a paper jam.

A Hecon voucher is too long with too many line feeds throughout the voucher.
[added 10/11/10] This can happen with certain vouchers that have the %n or %i commands at the very start of the voucher and created with Coupon Designer 1.6.1 if the "Automatically center store info on vouchers" is enabled in WinRVM's General Options. Disable this option and resend voucher to fix.

A Hecon voucher is really long with the text in landscape mode on the left side of the voucher with lots of white space.
[added 10/11/10] This happens after printing another voucher or coupon that uses landscape text. To fix: the voucher with the problem needs to be redone with Coupon Designer 1.6.1 or later which embeds a landscape/portrait command at the top of the voucher. You can also manually edit your voucher to add a portrait command (27 56 00 00 hex).

Paper fell out the back of a Hecon X56 printer.
[added 6/15/09] Due to a bug in the printer, if the printer is powered on (or reset) with a piece of paper blocking the printer's front sensor, the paper is backed out of the back of the printer.

A Hecon X56 printer won't feed in paper.
[added 6/15/09]
1. Power is supplied to printer by RVM controller. When RVM is on, printer will be powered on; red light on side panel is lit when power is on. With no paper, green light will blink rapidly. With paper loaded and unit ready to print, green light will blink slowly. Head lift switch is just to left of connectors.
Pushed all the way in head is fully lifted, in mid position head is partially closed, pull all the way out to load paper and normal print operation.
2. Insert paper (same as Swecoin paper) with end coming over top of roll.
3. Insert clean end of paper into lower slot on rear of printer. You may have to pull back and re-insert to start paper feed.
4. A test ticket should print and cut each time paper is loaded.
5. Make sure there is not a paper sliver inside the chute that might be blocking the sensor in the chute.
6. Lift the print head and manually feed paper in from the back of the printer to dislodge a possible stuck piece of paper.

When attempting to load paper into a Hecon X56 printer the feed motor shuts off quickly and doesn't load the paper.
[added 6/15/09] The printer's front sensor may be blocked. Lift the head and blow out any paper slivers that may be blocking the front sensor.

When trying to load paper to a Hecon X56 printer the cutter cycles quickly multiple times, paper will not load
[added 11/11/09] When this happens the red LED remains on solid, the green LED will flicker, then go off for one second, on for one second, off for one second, on for one second, off for one second, then flicker again and repeat.
This can happen if the computer than the printer is attached to is not raising the RTS handshake signal. Make sure all cabling is tight and the PC/RVM software is running.

Cybertech printer reports "print head lifted" frequently.
[added 7/29/08]
The signal for print head lifted is derived from two mechanical switches in the printer that are in series, which means that if either switch is open, a print head lifted error will occur.
The first switch is a small snap-action switch that follows a cam on the white lever on the left side of the print mech that is raised to lower the print head. When the white lever is raised, the print head is down and the switch is activated and should close.
The second switch is located on the right rear of the print mech below the small spring that pulls the print head to the left when the print head is raised. With the print head raised, the print head can be moved to the right and raised by hand even further. If the pivot rod for the cutter is not present, the print head can be rotated more than 90 degrees.
The second switch is a toggle switch that is closed when the print head is pulled to the left by the spring on the right. The sheet metal frame of the print head touches a toggle which closes the switch. If the print head is for some reason prevented from moving all the way to the left when the print head is raised, the switch could fail to close and the result would be a print head lifted error.
Other causes of print head lifted error are a missing spring or defective or dirty switch contacts on either switch.

A Cybertech graphics printer reports "out of paper (at hub)" but the hub sensor is blocked by paper (or the sensor is unplugged).
[added 7/29/08]
Make sure the paper is feed as in this picture:

Upgrade the printer firmware to the latest version (1.3.4 as of this writing). In earlier versions, the printer would report that it was out of paper at the hub when it was really out of paper at the head (and when it was out of paper at hub).
To determine the printer firmware version, press the "test ticket" button on the printer.

How do you make the print darker on a Swecoin printer?
[added 2/18/08] 

Increase the "burn time" setting in the Window's printer driver from the default value of 9 to the maximum value of 15.
 
Details:


1. Install the Swecoin TTP 2010 printer driver for Windows (Win 2000 or XP) if you haven't already done so:

Download the printer driver and unzip to a folder on your hard disk. You can also download drivers from the Swecoin web site.
Plug in the printer to COM1 or COM2 on your PC.

From "control panel | printers and faxes":
click "add a printer" (choose local printer connected to COM1/COM2)
select "Have disk", browse to the folder where you unzipped the driver files.
Install the printer driver.

2. Once the Swecoin printer driver installed:

Connect printer to COM1 or COM2 on your PC.
From "control panel | printers and faxes":
Right-click the Swecoin printer and select "printing preferences..."
Click "advanced"
Click "burn time" under "printe features" and change the value to 15.
Click OK | OK.
 

To print a test page:
right-click the Swecoin printer and select "properties".
Under the "General" tab, click "print test page".
 

The Hecon printer prints the store name and number and the bottom of the voucher.
[added 4/27/06] This occurs when the voucher is torn down and at an angle instead of pulling the ticket straight out. If you pull the ticket down and at an angle, only the first 1.75" of the voucher is torn off (the top of the ticket with the store name and number). If you repeat this process, the next voucher will appear to have the store name and number at the bottom of the voucher instead of the top. If the next customer pulls the ticket straight out, he will receive two tickets!

A new Cybertech graphics printer with Citizen print mech (EPN 101499) will not communicate.
[added 1/16/06] Make sure the baud rate is set to 19.2K by setting jumper JP1 on the printer board as follows:

Installed = 19,200
Removed = 9,600

After changing the jumper, the board must be powered down for the setting to take effect.
The RVM's PRINTER_TYPE parameter must be set to 3 for this printer.

During initialization, a Cybertech text printer feeds, cuts, and retracts the paper several times then goes out of service for "OUT OF PAPER (AT HUB)" even though it has paper.
[added 3/22/06] Make sure the RVM's PRINTER_TYPE parameter is set to 2 for this printer.

The Cybertech text printer with Fujitsu mechanism prints very slowly or the left half of the ticket is messed up (partially blank).
[added 8/25/05] This can happen if the print density (RVM diagnostic 47) is set to 3 or 4 or if the printer gets hot.
Solution: change the print density to 1-2 or 5-7 or send a command to the printer (via voucher template file) to slow it down [details to follow].

The %Gn (number of value n containers redeemed by customer) voucher template command always prints a zero.
[added 7/15/03] RVM versions prior to 7/15/03 don't support this feature.

How do you tell if a text or graphics printer is installed?
[added 10/24/02]Push the "test" button on the printer located behind the LCD (you must remove the two screws above the LCD).

If the ticket says "CYBERTECH Model M1500P Thermal Printer Software Version..." it's a text printer. If it says "Cybertech 935 Horsham Rd. Horsham, Pa. 19044 CF 1500 Thermal Kiosk Printer | Serial & Parallel Ports | Auto Cutter | Barcodes | Up to 10 Different Sizeable Fonts" etc., you have a graphics printer.

The last line of the voucher is missing, but appears on the next ticket printed.
[added 1/23/02] A CR LF is missing from the end of the file. Edit the voucher template and press Enter and the end of the file, then resend the voucher template to the RVM.

A voucher ticket is very long as though the height of each character/line is doubled.
[added 1/16/02] When using a Cybertech 9250 graphics printer with a standard text voucher, the beginning of the voucher should container an ASCII 15 character (hold Alt-15 to create this character in your editor). Edit cash.vou, counters.vou, ind_wt.vou as appropriate, or download the latest installation disk that contains this files. As a workaround, press the printer's "test ticket" button.

What is the maximum number of characters per line on a voucher? 
[added 8/30/99] For a Cybertech text printer, up to 27 characters will fit on a line. However, for readability, it's nice to have a small margin, so a practical maximum would be 26 characters (24 would be ideal).  

The coupon and/or cash voucher has extra text printed vertically on the left side of the ticket (9250 printer only) such as "rcgu2.cpn" or "cshrcgu1.vou".
[added 8/23/99]The Site Controller-version of the coupon/voucher was loaded to the RVM via PCRVM instead of the PCRVM-version. Site Controller versions have the file name as the first line of the coupon, PCRVM versions do not.

When the cabinet door is closed the Cybertech printer feeds paper, cuts, then displays "please take your ticket below".
[added 9/20/05] A small piece of paper is probably blocking the front sensor, remove it.

Ticket is vended, but doesn’t cut.
Make sure the RVM has 12/12/96 or later software and printer has 3.0.7 or later software (press button on printer behind the LCD-must unscrew LCD panel from top). Replace printer.

The RVM has a "No response from printer" error.
[updated 7/7/09] Check the cable connections. Make sure the RVM’s PRINTER_TYPE parameter matches the printer type.
If you’re unsure of the printer type, remove the LCD cover and print a test ticket by pressing the button on the printer. If it indicates "Cybertech Model M1500P", this indicates a text-only printer (PRINTER_TYPE=2). If it indicates "Cybertech CF1500 Thermal Kiosk Printer", this indicates a graphics-capable printer (PRINTER_TYPE=3).
Hecon printers don't have a test button, to print a test ticket remove the paper and refeed it into the printer. The test ticket will indicate if it's a Hecon C56 or X56 printer.
Send the correct version of the voucher template to the printer (i.e. cash.vou, cash9250.vou, etc.).
Set PARALLEL_PORT=0 unless using a Cybertech graphics printer with a parallel cable.
Make sure the RVM software version supports this printer type.

How do you edit voucher templates containing binary data?
Use an editor that supports binary data such as the Norton Commander editor, or the DOS "edit" program in binary mode.
For example, to edit the file PAQUITO.VOU, type "EDIT /70 PAQUITO.VOU". Note: "edit /70" requires the version of Edit that comes with Windows 95 (or later). It will not work with DOS 6.22 and earlier.

Two identical vouchers are printed (same amount, voucher number, and time).
Make sure you are using the latest version of RVM software. Versions prior to 6/4/98 could be cheated such that a duplicate voucher would be reprinted without being stamped as a "reprint" voucher. However, the time would be a few seconds later than the first voucher. We have been unable to determine how two identical vouchers could be printed. It is possible that the printer itself may be causing this problem.

Can the cash voucher be configured to print the amount due in normal print (black on white) instead of the default white on black?
Yes, look at the file CASH.VOU, you’ll see a line such as:

<r$%$<n

The "$%$" instructs the RVM to print the deposit due in the format "$xx.xx". The "<r" turns on reverse (white on black) print, the "<n" returns to normal print. Simply remove the "<r" and "<n" from the file and resend the file to the RVMs. The file CASH_INV.VOU uses normal black on white, and can be sent to an RVM to make this change.

If using PCRVM, hold the shift key when selecting the Load/Voucher Description Files to select an alternate file name other than CASH.VOU.

If using a site controller, the file should be renamed to CASH.VOU before sending to the site.

What is a "reprint" voucher?
When the RVM is unable to successfully print a cash voucher (perhaps the paper jams or the paper runs out, the RVM loses power during printing, etc), the RVM will go out of service. Typically, the customer will complain to the store personnel that the machine failed and they didn’t get a ticket. The amount due to the customer is NOT cleared in this case. Once store personnel fix the printer problem, the RVM will automatically reprint the voucher that failed to print. "REPRINT" will be indicated on the voucher. The "REPRINT" wording is to discourage potential fraud in case a cheater somehow figures out a way to cause the ticket to stop printing just as the ticket is almost fully printed and is somehow able to restart the machine from a failure condition and repeat to generate many duplicate tickets.
There is no way to disable reprinting of failed vouchers in the RVM software...this would require a software change.

A reprint voucher is occasionally printed after a normal voucher is printed.
[Added 10/3/16] This can happen if there is  a communications problem between WinRVM and the RVMs. Sometimes the RVMs can receive info from WinRVM but WinRVM isn’t receiving a response. When this happens multiple times, WinRVM will eventually send a reboot command to the RVM in an attempt to resolve the issue. WinRVM will log something like: 

    RVM 04 not responding (attempt 1 of 10), rebooting it

If a customer presses the payment button and then WinRVM sends a reboot command to this RVM within 1 second, the RVM will finish printing the receipt, reboot, then immediately print a reprint ticket.
Another clue to indicate you have communications problems in other communications error messages in the log file  such as: 

  REQ n
  NAK n

This usually means the USB to serial adapter is the problem. We have known issues with the IOGear GUC232A adapter – do not use this adapter. I only recommend using one of the following adapters:
SABRENT Model SBT-FTDI 6 ft. USB 2.0 to Serial (9-pin) DB-9 RS-232 Adapter Cable 6ft Cable (FTDI Chipset)
FTDI US232R-100-BULK.

If this site is already using one of the recommended adapters:
- Disable USB power management from the device manager for the USB to serial adapter (Uncheck "Allow the computer to turn off this device to save power" ).
- Make sure you're using the very latest Windows driver (this can only be updated via USB stick, not remotely).

If the above still doesn’t fix:
- In WinRVM's RVM Communications Options, try all 3 values for "hardware handshaking", the normal value is "driver default".
- Try a different USB to serial adapter
- Try a different PC

When you restart WinRVM, it will talk to each RVM. You should not see any “REQ” or “NAK” messages after startup unless one of the RVMs is off/disconnected, so this should be an easy way to tell if the problem persists.
Note: RVM software 10/3/16 and later (except Greek versions) have a fix to prevent this problem (it postpones any received reboot command while printing).
If you can’t resolve the problem right away, you could safely set “Max times to reboot RVM” to 0 in WinRVM’s RVM Comm Options to prevent WinRVM from sending a reboot command after these communications glitches are detected. This will solve the reprint problem, but the site may have difficulty receiving Q files and/or updating barcodes.

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          page last updated: 12/20/16 12:39 PM