WinRVM Table of Contents

Table of ContentsManual Mode | Unattended Mode | Interactive Mode | Reimagine Mode | Options | Version history | FAQ

Introduction
Minimum system requirements
Installation

Operating Modes:

  Manual mode:

Send to RVM
Retrieve from RVM
Advanced

File

View

Host

Help

  Unattended mode:

Initial Site configuration
How to add an RVM to an existing WinRVM Installation

How to remove an RVM from an existing WinRVM installation

How to make RVM configuration changes

Description of Unattended Mode operation

Scheduled data collection

Command file
Scheduled command file
Reporting RVM errors to a host

Sleep Mode

  Interactive mode

  Reimagine mode

  Console mode

  EPPSi mode

Options:

General Options 
RVM Communication Options
 
Unattended Mode Options 
Host Options 
Manual Mode Options 
EPPSi Mode Options  
Interactive Mode Options
Reimagine Mode Options
Misc Options
Barcode options 
Prompt for file names 
POS Options 
Chat Options
Data collection times 
Internet connection 
FTP server configuration 
Modem Options 

es DAS Configuration
History of software changes, select:    
            Troubleshooting/FAQ, select:  


Introduction

The WinRVM program is used to send and retrieve information from Envipco's CF1500 RVMs. This document covers both the PC version of WinRVM (look for this icon to represent the PC version of WinRVM) and the Pocket PC version of WinRVM ( icon represents "Pocket WinRVM"). WinRVM runs under Windows and performs the functions of the old DOS-based programs PCRVM, Site Controller, and Console. In fact, WinRVM replaces 8 DOS programs (PCRVM, PCRVM2, PCRVM485, PCRVM4-1, PCRVM4-2, SC1500, CONSOLE, CONS485) because WinRVM supports multiple serial port configurations (RS-232 on any COM port, RS-485 adapters). WinRVM also supports PCI and USB communications hardware (such as modems and 485 adapters) that DOS-based programs can't use. WinRVM also supports older ISA communications hardware as well.

WinRVM can be used in these modes:

When WinRVM is first installed, the default configuration is Manual mode, RS-232, 19.2K baud and the COM port is disabled. The user must configure WinRVM through the various Options dialog boxes before first use. See Initial Site configuration for use in Unattended Mode.

Use WinRVM's "File | Options... | RVM comm" to set WinRVM's communications and operating modes. You can also click the "operating mode" button as a shortcut.

You can readily switch between Unattended mode and Manual mode at a site normally configured for Unattended mode to allow you to manually send/receive data to a specific RVM.
WinRVM restores it's last window size and position on startup.
Do not run multiple copies of WinRVM at the same time, as this may foul up WinRVM's registry settings.
Various keyboard shortcuts have been defined (see program menus).


Minimum system requirements  [updated 9/30/15]
  For Pocket WinRVM: see Pocket PC hardware requirements
For WinRVM:

RVM: The RVM's monitor ROM chip should be upgraded to at least the Feb 01 '02 version as previous versions may have communications problems with WinRVM. Click here for the latest version.


Installation   [updated 1/16/19]

For Reimagine installations: skip steps 1a-1d, 3, 4.
  For Pocket WinRVM: see How to install Pocket WinRVM and data files on a pocket PC to support CF1500 RVMs, skip the rest of this section.
For WinRVM:

The following must be performed in the following sequence prior to using WinRVM:

a) Set up the new PC: plug in the monitor, keyboard, mouse, power cables, phone line (into phone jack icon, not the phone icon), etc.

b) Configure the CMOS setup (BIOS) to power back on after a power failure (some PCs don't support this). Turn the PC on and press the Delete key when the "press <del> to enter setup" message is displayed to enter the CMOS setup.
[Windows 10] Click the Start button then type in "advanced" and select "change advanced startup options". Under "Advanced startup", click "Restart now".
A blue screen will appear, go to Troubleshoot>Advanced options>UEFI Firmware Settings>Restart. See below.
[Windows 8] Bring the charms bar up (move mouse to top right edge of screen or screen or swipe to left from the right edge of the screen) and go to Settings>Power>Restart+Shift>Troubleshoot>Advanced options>UEFI Firmware Settings>Restart. Once you click restart, BIOS will appear. The trick here is to press Restart AND Shift at the same time.
[Windows 8] Note: to boot from a DVD using UEFI, boot into UEFI (see above), Under the “Security” tab, disable “Secure Boot Control”, press F10 to save and reboot. Press Esc during boot to return to the BIOS. Under the “Boot” tab, enable “Launch CSM”. Plug in your boot DVD, press F10 to save and reboot. Press Esc during boot to show a boot selection screen that allows you to boot from the DVD.

Go to the Power Management Setup (if available) and change "PWRON after PWR-fail" to "Always On".

If the function keys in WinRVM don't work:
[Windows 10] Click the Start button then type in "advanced" and select "change advanced startup options". Under "Advanced startup", click "Restart now".
A blue screen will appear, go to Troubleshoot>Advanced options>UEFI Firmware Settings>Restart.
Go to the "Advance" menu and change "Function key behavior" to "Function Key".
Press F10 to save and exit.

c) To setup a new PC without an Operating System (unusual case):
Insert a Windows installation disc and turn on the PC. Follow on-screen prompts to install Windows.
If asked to choose a Windows username choose "Envipco", leave the password field blank.
[Windows XP] Choose "Windows always assumes the following user has logged on to this computer" instead of "users must enter a user name and password to use this computer". Uncheck "Show this screen at startup" when the "Getting started with Windows" screen is displayed.
Insert the driver CD that came with the motherboard and install all drivers (one at a time, rebooting as prompted).

The fastest way to set up a PC is to clone an identical PC and restore it to the new PC, see To clone an existing backup disk image to an identical PC.

d) Windows settings:
- If prompted for a Windows user name/password. Enter "Envipco" as the user name but do not enter a password.
- Make sure the date/time/time zone are correct. Double-click the clock in the taskbar to set the date/time. Uncheck "Notify me when the clock changes".
- Run the Windows device manager to make sure no unknown devices are listed.
- If the PC came with a free limited-time security/anti-virus product such as McAfee, uninstall it and optionally install a free anti-virus software such as Panda Cloud Antivirus. Disable the "No anti-virus" and "no backup" warning if not using anti-virus software: click Start, enter "Security", select "Security and Maintenance", then "Change Security and Maintenance settings" then uncheck "Spyware and unwanted software protection", "User Account Control", "Virus protection", "SmartScreen".
- [Windows 8] Configure "boot to desktop mode". Click the Desktop tile to enter Desktop mode. Right-click any open area in the taskbar, then click Properties. Click the Navigation tab, then check the box next to Go to the desktop instead of Start when I sign in. Click OK, then reboot.
- [Windows 10/7/8/Vista]: Disable User Account Control. Click Start then enter "UAC" in the search box then click "Change User Account Control Settings". Move the slide all the way down to "Never notify". If you don't do this WinRVM will be hindered, for example, the "Host | Check for WinRVM documentation update" will fail because WinRVM is unable to write to C:\Program Files (x86)\WinRVM\WinRVM\docs". Alternately you could enable security permissions to this specific folder for all Windows users.
- [Windows 10] Disable Windows SmartScreen. Click Start then type "smartscreen", click "Change SmartScreen settings" then click "Change settings" and disable it.
- [Windows 10] Prevent using your internet connection to share Windows updates to other people: Open up Settings and click Update & Security. Click Windows Update section to the left and then the Advanced options link to the right. Under "Delivery Optimization", disable "allow downloads from other PCs". In older Windows 10 versions this it titled "Choose how updates are delivered".
- [Windows 10] Disable the user logon screen:
    Windows 10 Home: Click Start then type "netplwiz", click "netplwiz Run command" and uncheck "Users must enter a user name and password to use this computer". Enter your account’s current password (if prompted) and then click OK. Click OK again.
    Windows 10 Pro: Right-click the Start button, Click Search, Type gpedit and hit Enter, Double-click Administrative Templates, Double-click Control Panel, Click Personalization, Double-click Do not display the lock screen, Click Enabled, Click Apply, Click OK.
- Reduce the size of the recycle bin to 1% (or 1000 MB); make sure "Show delete file confirmation" is enabled.
- [Windows XP only] Disable the Desktop cleanup wizard.  Right-click the desktop, choose properties | desktop.
- Run Windows update repeatedly until no updates found. [Windows 10] Click Start, type "update" then select "Check for updates" from the list. [Windows 8] Click Start, type in "update" then select "Windows update" from the list. [Windows 7]Click "Start | All Programs | Windows Update" [Windows XP]  "Tools | windows update"
- Disable Windows Updates.
   [Windows 10 Pro]
    Use the Windows key + R keyboard shortcut to open the Run command.
    Type gpedit.msc and click OK to open the Local Group Policy Editor.
    Browse the following path: Computer Configuration\Administrative Templates\Windows Components\Windows Update
    On the right side, double-click the Configure Automatic Updates policy.
    On the left side, check the Enabled option to enable the policy.
    Under Options, select 2 - "Notify for download and notify for install."
    Click Apply.
    Click OK to complete the task.
   [Windows 7] Click "start", then right-click " my computer" and select "properties". Click the "Automatic updates" tab, then un-check "keep my computer up to date", then click OK.
- [Windows 10] Disable the OneDrive from starting up automatically. Click the "^" in the tasbar, right-click the OneDrive cloud icon and select "Settings", click the "Settings" tab, then disable "Start OneDrive automatically when I sign in to Windows". Click OK.
- [Optional, Windows 8] Make desktop shortcut to the Control Panel. From the Start screen, type in "Control Panel" then right-click it and select "Pin to start".
- [Optional, Windows 8] Make desktop shortcut for File Explorer. Press "Win+E" to bring up Explorer, then drag the icon to the left of "This PC" to the desktop.
- [tablet PC] In screen resolution, uncheck "allow screen to auto-rotate".
- [Optional] Install Coupon Designer. Run and set printer to "Hecon X56 (cutter)". Click "File | Options", uncheck "Show grid lines", "insert blank lines at end of voucher", "show reminder when not inserting blank lines". Click OK.
- [if an Intel SSD is installed] Install Intel SSD toolbox, run, click "system tuner" and click "Tune!" next to any items in red flagged for action. Click "Intel SSD Optimizer" on the left, then click "Run".
- [Optional] Install CCleaner
- [Optional] Run msconfig to disable loading any audio program in the tray area.

If running on a tablet with a touchscreen:
Install the "Auto Popup Keyboard" program so the on-screen keyboard will automatically pop up when a text entry field in WinRVM is shown):
- Download "Auto Popup Keyboard" from http://www.greatis.com/auto-popup-keyboard-desktop-windows/index.html (or download local copy here).
- [Windows 8, 10] Press the Windows key to return to the Start screen. Tap the search icon in the top right and enter "run". Tap "Run" in the pop-down window. In in the "Run" window type "shell:startup" and tap "OK" to open the startup folder.
- Unzip AutoPopUpKeyboard.exe to the startup folder. Reboot the tablet (for Windows 8, from the charms bar (move mouse to top right corner or screen or swipe to left from the right edge of the screen), tap "Settings | Power | Restart". Once powered up the AutoPopUpKeyboard window should open in a minute.
Enable "Touch keyboard" then tap "Start Work in Background". You should now have a smiley-face icon in the taskbar tray (probably hidden, tap the up-triangle to see).
Note: every time you reboot the tablet you'll need to follow these two steps (at least until the developer fixes this shortcoming).
Note: if you want to close the auto-pop up keyboard, click the "x" in the top right of the on-screen keyboard. You may need to do this twice.
Note: the on-screen keyboard obscures the lower portion of the screen. You can move the keyboard to the top by dragging the keyboard's title bar (keyboard must not be in full-width mode, if it is tap the button next to the "x" in the top right of the on-screen keyboard first).
- [Windows 10] Disable tablet mode so the desktop is visible and windows can be non-full screen.
Click Start then open "Settings | System | Tablet mode”. Under “Make Windows more touch-friendly …”, switch to "Off".
Under "When I sign in", change to "Go to the desktop".
Set "Hide app icons on the taskbar in tablet mode" to "Off".
- Copy batch file to the tablet's desktop: "Copy dat files to USB stick.bat".

e) If running on a netbook/notebook/laptop:
Configure Windows to "do nothing" when the lid is closed.
- [Windows 10/8] click Start, type in "lid", click "Change what closing the lid does".
- [Windows 7] click "Start | Control Panel | Power Options". Click "Choose what closing the lid does" on the left side.

- change "When I close the lid" to "Do nothing" for both "on battery" and "plugged in".
- click "Save changes"
[Optional] Disable tapping on the touchpad to simulate a mouse click (not available on on notebook PCs):
-Click the Synaptics pointing device icon in the system tray (or from the control panel mouse settings) and choose "Pointing device properties"
-Click the "Device settings" tab then click "Settings..."
-Click "Tapping" then disable "Enable Trapping" then click OK.
-Enable "Remove tray icon from taskbar" then click OK.

Disable the touchscreen if it has one as this can sometimes cause spurious random "clicks" than interfere with WinRVM:
- In the Windows Device Manager under "Human interface devices", click the touch screen (such as "HID-compliant touch screen" or "ELAN I2C Filter Driver") and select "disable", also disable "USB input" from this screen (needed?). Reboot and verify the touchscreen doesn't work. If it still works, try scanning for hardware changes and trying this step again.

[netbooks with low resolution] Configure the Taskbar to free up vertical screen space:
- Right-click the Start button and select "Properties".
- Click the "Taskbar" tab then check "Use small icons" and change "Taskbar buttons" to "Combine when taskbar is full".

f) Configure the power management settings
- [Windows 10/8] click Start, type "power", click "power options".
- [Windows 7/8] click "Start | Control Panel | Power Options".

- Click "Choose when to turn off the display" on the left side.
- Change "Turn off the display" when Plugged in to "Never".
- Change "Put the computer to sleep" to "Never" for "On battery" and "Plugged in".
- Click "Changed advanced power settings"
- Expand "Sleep | Hibernate after" (may not be present) and change "Plugged in" and "On battery" to "0" = never.
- Click OK
- Click "Save changes".

Disable power management on the USB hubs:
1. [Windows 10/8] Click Start, type "device", click on Device Manager.
[Windows 7 and earlier] Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
2. Double-click Universal Serial Bus controllers to expand it, right-click USB Root Hub, and then click Properties.
3. Click the Power Management tab.
4. Uncheck "Allow the computer to turn off this device to save power" then click OK.
5. Repeat for each USB Root Hub.


g) Configure the monitor for highest available resolution by right-clicking a blank area on the desktop and selecting "properties | settings" and moving the "screen resolution" slider, then click OK, then click "yes" to accept this setting. Note: 800x600 resolution is the minimum required by WinRVM (must use small fonts at 800x600), but LCD monitors look better at their native resolution.

Install WinRVM and the CF1500 data Files:
-  Create an installation disk. If you already have an installation disk skip to step 2.

This step only needs to be performed once; you can use this disk to set up multiple PCs with WinRVM. If installing WinRVM on a PC that has internet access, simply download all the files to a folder on the hard drive, no installation disk is required.
I recommended using a USB flash drive to store the installation files; you can burn a CD if you prefer.
The remainder of the instructions will refer to the "removable media", which means either your USB flash drive or CD.

- To create an installation disk:
Create the following folders on the removable media: CF1500, WinRVM, USB driver for communications device.

- Download the CF1500 related files (if your PC doesn't already have a c:\cf1500 folder with the CF1500 RVM related files): 

  1. Create folder c:\cf1500
  2. Download CF1500.ZIP and unzip the files to c:\cf1500. If you don't have a program to unzip files we recommend the free 7-zip program.

- Download WinRVM:
Right-click the WinRVM setup file (see the "installation notes" from latest version) and chose "save target as".
Save this file to the "WinRVM" folder on the removable media. Run the setup program.

[Win 2000 or Win XP] You may need to log in as administrator to run the setup program, otherwise you may receive errors such as "unable to register file".
The installation program may ask you to reboot your PC and rerun the setup program. 
If the setup program displays "Setup cannot continue because some system files are out of date on your system" after rebooting and running setup a second time, try installing WinRVM version 3.5.6 or later. If that still doesn't work try the steps listed here.
If the setup program displays "A file being copied is not newer than the file currently on your system. It is recommended that you keep your existing file. Do you want to keep this file?", answer "Yes".

See installation issues in the FAQ for troubleshooting info.
- [Reimagine installations only] Download the Reimagine data files
Download Reimagine.zip then unzip to c:\cf1500 (includes sample rewards vouchers, change as needed).
Download ReimagineVideo.zip then unzip to c:\cf1500\video (includes 2 sample Coke still photos, change the advertising as needed)

Install the CF1500 RVM files.

Create folder c:\cf1500
Download CF1500.ZIP and unzip the files to c:\cf1500. If you don't have a program to unzip files we recommend the free 7-zip program.

Note:
the RVM parameters are configured for a standard North East RVM (5 cent deposit, $7.00 maxpay, barcode file names of tBARCODE.TBL (where t=A,G,P), etc. Double-check and change your parameters accordingly if you are in a different location (for example, Michigan has a 10 cent deposit). After WinRVM is installed, click "File | Create generic RVM parameter files" to create the generic parameter tables such as parms.ac, parms.gc, etc.

h) [optional] Configure Windows explorer to default to "details" view, not to hide file extensions, and for Windows 7: create a library pointing to c:\cf1500 and c:\program files\WinRVM.
[Windows XP]:
- click "View | details"
- click "Tools | Folder options" [Windows 10] Click "Options" to display the Folder Options dialog box.
- click the View tab
- uncheck "hide extensions for known file types"
- click "Apply to all folders", click "yes"
- click OK

- In c:/cf1500, double-click any .TBL file and any .OPT file and configure Notepad as the default program to open these files.

- Enable "Passive FTP connection" and "Use RasDial to dial ISP" in WinRVM's Host Options.

 [optional] Add CF1500 to Library [Windows 10/8/7] (Quick access for Windows 10) for fast access to c:\CF1500.
- Click the Library icon in the taskbar
- Right-click anywhere on white space and select "View | Details"
- Click "Organize" in the top left and select "Folder and search options"
- click the View tab
- uncheck "hide extensions for known file types"
- click OK
Create a new library pointing to c:\cf1500:
- Click the triangle to the left of C: under "Computer"
- Right-click the CF1500 folder and select "Include in library | Create a new library". Now, whenever you open Windows Explorer you'll have a handy shortcut to C:\CF1500. Repeat for the WinRVM program files folder.

i) Configure the internet access if WinRVM is to be run in Interactive Mode or Unattended mode. WinRVM requires an internet connection to communicate with a host to retrieve updated barcodes/send barcode counts. Many types of internet connections are supported such as LAN, wireless LAN, dial-up, cell modem, etc.
Be sure you install the appropriate Windows drivers for the device such as a USB modem. Run internet explorer to check web connection.

j) Configure the Windows firewall to allow WinRVM if WinRVM is to be run in Interactive Mode or Unattended mode.. [Windows 7/8/10] Click start, type in “firewall” then choose “allow a program/app/feature through windows firewall”.
If “Communicates with CF1500 RVMs” is listed, make sure private and public check boxes are checked (for each copy of WinRVM).
If it’s not listed, click [Windows 10] "Change settings" then "Allow another program/app" then select WinRVM from the list (if not listed, click "browse" and select c:\Program Files (x86)\WinRVM\WinRVM.exe", click “Network location types”, then enable both private and public networks, press OK then click “Add”.

k) Uninstall unnecessary pre-installed software from the PC to make it fun faster, avoid pop-up nag windows, and to make the disk backup image smaller.
Example software: anti-virus, Microsoft Office, PDF reader, games, ASUS Live Update, ASUS, Smart Gesture, ASUS USB Charger Plus, ASUS Splendid Video Enhancement Technology, Acer ControlCenter, Acer Explorer Agent, Acer Office Manager Agent, Acer Portal, Acer video conference manager, Avast SecureLine, Games, MyWinLocker suite, Microsoft Office, OneDrive, eSobi, Adobe reader, Adobe flash player, Adobe AIR, App Explorer by Sweetlabs, ProShield by Egis/Acer, Windows Live Essentials, Windows Live Sync, and any other third-party programs running in the system tray. For Acer notebooks: delete the Preload folder from C:\OEM. See www.shouldiremoveit.com for help on deciding if a program should be removed.

l) [optional] Delete temporary files created by Windows updates.
[Windows 7]
- click "Start | All programs | Accessories" then right-click Command Prompt and choose Run as administrator.
- type in "dism /online /Cleanup-Image /SpSuperseded" and wait for "The operation completed successfully" which can take 10+minutes.
[Windows 8]
- Press Win-E to show Windows Explorer. Right-click C: and select properties | disk cleanup | clean up system files and enable "Windows update cleanup" and "Previous Windows installation(s)" then click OK.
- click "Start" then type "command" then right-click "Command Prompt" and choose Run as administrator then paste in each command (one at a time) and press Enter:
Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase
Dism.exe /online /Cleanup-Image /SPSuperseded

m) [optional] Disable hibernation to save disk space.
Browse to http://support.microsoft.com/kb/920730 and click Disable hibernation on Windows then choose "Run" from the pop-up window(s).

n) [Not needed when installing WinRVM 3.5.6 or later] Install 7-zip. Run 7-zip and configure to associate all compressed files with 7-zip.
[Windows 7, 64-bit] Only use this procedure on 64-bit Windows 7:
1. Download the free 7-zip "Command Line Version" compression program 7za920.zip (or latest "Command Line" version from this page).
2. Unzip the file 7za.exe to C:\Program Files (x86)\WinRVM
3. Run WinRVM (requires WinRVM 2.0.7 or later), go to the Host Options:
- change the zip AND the unzip program to 7za.exe
- "both in folder" should be "C:\Program Files (x86)\WinRVM"
- change "zip cmd line" to " a" (note there is a space before the 'a')
- change "unzip cmd line" to " e -y" (note there is a space before the 'e')
- click OK at the bottom

o)  [optional] Disable the indexing service.
- Click "Start | Computer". Right-click the C drive and choose Properties then uncheck "Allow files on this drive to have contents indexed in addition to file properties" then select "Apply changes to drive C:\,subfolders and files".

p) If WinRVM will be using Interactive Mode, see the interactive mode setup instructions.

p) If the WinRVM PC will not have a monitor installed on-site, install remote control software such as LogMeIn or Ultra VNC (run in server mode) so that a technician can plug into the Ethernet port on the WinRVM PC with a crossover cable to view/make changes.
Note: do not install LogMeIn onto a PC that will later be cloned! LogMeIn must be installed separately for each PC, otherwise a cloned PC with LogMeIn when activated will knock an existing site offline!

q) If PC will be used in Unattended mode, create a WinRVM start folder shortcut so that WinRVM starts automatically when the PC starts.
[Windows 10, 8] Press "Win+R", then in the run windows type "shell:startup" to open the startup folder then create a shortcut to WinRVM here.

r) [Windows 10, 8] If PC will be used in Unattended mode, run WinRVM in Unattended Mode to start the WinRVM Watchdog. You may get a "smart screen" pop-up warning which you must authorize to all the watchdog program to run. This only needs to be performed once.

Install the USB to serial adapter's Windows drivers if running on a netbook or tablet PC that doesn't have a native RS232 port (most modern PCs). See the Minimum System Requirements section for specific models recommended. Install both the Sabrent (latest from https://www.sabrent.com/downloads/, type in "SBT-FTDI" as model) and  IOGear GUC232A drivers.
Run Device Manager, expand the Ports section to determine the COM port number to use in WinRVM's RVM Comm Options.

If using a dial-up modem:

For Windows 7/8:

For Windows 8, if already connected to the internet via a LAN or wifi, you'll need to disable these first to be able to add a dial-up connection.
If using a USB dial-up modem, install the USB modem drivers first then plug in the USB modem.
[Windows 8] Click Start, type in "control", click "Control Panel" then "Connect to the Internet" under "Network and Internet".
[Windows 7] Click "Start | Control panel | Network and sharing center" then click "set up a new connection or network" in the network tasks section on the left to run the Wizard:
- make sure "Connect to the Internet" is selected then click Next
- Click "Dial-up"
- In the "Dial-up phone number" field, enter the ISP's local phone number (note: if the phone line requires a 9 to be dialed to reach an outside line, place a "9W" in front of the phone number). For a list of local access numbers, see https://support.earthlink.net/access-numbers/index.php
The Toll Free Access # is: (800) 853-7921 but there is a cost (.06/minute) to using this above and beyond our monthly agreement, so please be judicious in using.
- Enter the Username and Password and make sure "Remember this password" is checked.
- For "Connection name" enter the ISP name such as "Earthlink".
- Check "Allow other people to use this connection" (if available).
- Click "Connect" to test. Click "Close" then disconnect by clicking the PC icon in the taskbar and choosing "Disconnect".
- [Windows 7] From the "Network and internet" section of Control panel, click "Internet Options | Connections | Earthlink", click "Settings | Properties".
- [Windows 7] From the "Network and sharing center", click "Change adapter settings", right-click "Earthlink" and choose "Properties".
- Click the "General" tab and click "Configure...", uncheck "Enable modem speaker".
- Click the "Options" tab and uncheck "Display progress while connecting", uncheck "Prompt for name and password, certificate, etc", uncheck "Prompt for phone number", set "Redial attempts" to 0, set "idle time before hanging up" to 1 minute.
- Click "OK".
- Run Internet Explorer which should display a "Dial-up Connection" window. Check "Connect automatically" then click "Connect".

For Windows XP: 

If using a USB dial-up modem, install the USB modem drivers first then plug in the USB modem.
Click "start | control panel | network and internet connections | network connections" then click "create new connection" in the network tasks section on the left to run the New Connection Wizard:
- click "next" when the wizard starts
- select "connect to the internet" and click "next"
- select "set up my connection manually" and click "next"
- select "connect using a dial-up modem" and click "next"
- enter "Earthlink" under ISP name and click "next"
- enter the ISP's local phone number and click "next" (note: if the phone line requires a 9 to be dialed to reach an outside line, place a "9W" in front of the phone number). For a list of local access numbers, see https://support.earthlink.net/access-numbers/index.php
The Toll Free Access # is: (800) 853-7921 but there is a cost (.06/minute) to using this above and beyond our monthly agreement, so please be judicious in using.
- enter username and password and click "next" (see username/password info)
- click "finish". A "connect" window should pop up.
- click "properties" then click the "options" tab
- change "idle time before hanging up" to 1 minute
- click OK
- click cancel

- click the "back" button to return to the "network and internet connections" control panel window:
- If you want to silence the modem: right-click the Earthlink icon and choose "properties". Click "Configure...", then uncheck "enable modem speaker". Click OK twice.
- click "Internet Options" at the bottom
- click the "Connections" tab.
- under the "dial-up and VPN settings", verify the correct ISP name has "(default)" after the name such as "Earthlink  (default)".
- click the "Dial whenever a network connection is not present" button.
- click OK
- exit the "network and internet connections" control panel window

Test the dial-up connection from Windows:
- click "start | Connect To | Earthlink " to display a "Dial-up Connection" window
- make sure "Save this user name and password" is checked
- click "Dial" to dial into the ISP to connect to the internet.
- once connected, click "start | All Programs | Internet Explorer"
- verify that Internet explorer displays the default home page, typically MSN.com

- Determine if a "modem on hold" application running in the background by looking in the taskbar area for a phone icon. If this icon exists, right-click on the icon and choose "about" which will display a window such as "ESS Technology modem on hold utility". This feature must be disabled otherwise the modem may not disconnect from the internet. Click "start | run" and enter "msconfig" and press Enter to run the System Configuration Utility. Click the startup tab and then uncheck the modem on hold startup item (essspk) and click OK. You will be prompted to Restart the PC - do so now. After rebooting, the System Configuration Utility will automatically display a message - check the box titled "don't show this message or launch the System Configuration Utility when Windows starts". Click OK. Run windows explorer and browse to the removable media. Skip to step 3.
- exit Internet Explorer
- click the "Disconnect now" button in the "auto disconnect" window that should automatically be displayed. If this window is not displayed, right-click the dial-up icon in the taskbar and select "disconnect".

Test the dial-up connection from WinRVM:
- In WinRVM's Host Options, set "Connect via" to the ISP name.
- If using a 64-bit version of Windows, you must use WinRVM 3.6.7 or later and enable "Use RasDial to dial ISP" in the Host Options and fill in the ISP's username/password.
- Click "Host | Receive file from host only" to make sure the dial up successfully connects to the ISP, the Envipco server, then says "Host didn't have a file for us".

Set the modem’s internal “Disconnect Inactivity Timer” to 60 seconds (the modem will hang up if no data is sent or received within this timeframe).
Run Device Manager: click “Start”, type in “device” then click “Device manager” in the list (or from WinRVM’s “RVM Comm” Options, click the “Run Windows Device Manager” button).
Expand the “Modem” section, and double-click “USB Modem” or “Conexant USB ... Modem”.
Click the “Advanced” tab.
Under “Extra initialization commands”, enter “ATS30=6” (without quotes!).

Click OK.


If using a LAN instead of a dial-up connection:
For Windows XP:
click "start | control panel | network and internet connections"
- click "Internet Options" at the bottom
- click the "Connections" tab.
- click the "Dial whenever a network connection is not present" button.
- click OK

[optional] Install and configure LogMeIn free remote access software as described here. Configure the site with a unique name.

Test the internet connection:
- click "start | internet explorer" 
- verify that Internet explorer is connected to the internet, the default MSN home page should display.
- exit Internet explorer
If you have troubles, consult with store's computer personnel for assistance. Tell them we need to be able to use FTP.
You may need to enter the DNS server addresses:
- click "network connections" from the control panel window
- right-click the "Local Area Connection" and choose "properties"
- double-click the words "internet protocol (TCP/IP)", do not uncheck it!
- select "Use the following DNS server addresses" and fill in the preferred and alternate DNS addresses from info obtained from store computer personnel.

If more than one RVM is to be attached at once: install the RS-485 adapter and corresponding Windows drivers
If you only have one RVM and no serial port, add a USB to serial adapter as described in Minimum system requirements and install the Windows drivers.

Several types of RS485 adapters available, follow the appropriate instructions:

1) (recommended) RS-232 to RS-485 adapter such as Envipco P/N 303679 that is used for the pocket PC (no null modem is required). This model doesn't require AC power. An alternate model is the RE Smith model RSCOM2 ($90), but requires AC power and is much larger. This is the easiest method as it doesn't involve opening the PC's case (just plug adapter into COM1 or COM2) and requires no Window's driver software to be installed.
This method requires the PC to have a serial port. You can add a serial port if needed via a USB to serial adapter or PCI to serial adapter (Windows driver install usually required). Use the Window's device manager to determine the COM port, and make sure the "RVM Comm Port" in WinRVM's "RVM Comm Options" is set to match.
If a remote display is also to be installed, the PC must have 2 serial ports.
Plug in the USB-to-serial adapter so that Windows finds the drivers (or install drivers from nanufacturer's website).

2) USB to RS-485 adapter such as Sealevel's Sealink+485 model 2102, [click here for installation instructions]. This is an easy method as it doesn't involve opening the PC's case. You'll also need a DB25F to RJ45 adapter (Envipco P/N 303655).

3) Quatech RS-485 adapter (PCI model SSCLP-200/300, [click here for installation instructions] or ISA model DS-200/300, [instructions]). A card must be installed into the PC. You must determine if your PC has ISA or PCI slots (most PC's made after 1999 or so use PCI slots). Note: the PCI adapter requires WinRVM ver 1.0.6 or later.

Verify the RS-485 adapter installation (for options a and b above), look for a new RS-485 COM port in Window's device manager (click the "Run Windows Device Manager" button in the RVM communications options then double-click "ports"). Or, to run the device manager manually:
for Win XP: click "start | control panel | performance and maintenance | system | hardware | device manager". Then double-click "ports".
for Win 95/98: click "start | settings | control panel | system | hardware | device manager | ports
Typically, the RS485 adapter will be installed as COM4, make a note of the COM port because WinRVM will be configured to use this COM port.

Reboot the PC so that WinRVM will detect the new COM port (not required for RS-232 to RS-485 adapter). Click "Start | Turn off computer | restart".

[Windows 10, 8] Give user write access to the folder "c:\Program Files (x86)\WinRVM". Otherwise, the "Host | Check for WinRVM program update" (or remotely updating WinRVM) won't work.
Open "Computer" (Windows Explorer) and browse to "c:\Program Files (x86)", right-click "WinRVM" and select "Properties". Click the "Security" tab. Click "Edit".
In the "Group or user names" section, click "Users (...)" then in the "Permissions for Users" section, scroll down and put a check-mark by "Full Controll" in the "Allow" column. Click OK twice.
[Windows 10] Manually create the folder C:\Program Files\WinRVM\WinRVM_docs if it doesn't exist.



Configure WinRVM. See the Initial Site Configuration section for details.

Press F2 to show the log to test if the function keys in WinRVM work, if they don't, see here.

Note: these instructions are geared towards use in Unattended mode / Interactive Mode, if the program will be used in Manual mode, you only need to configure the COM port setting to use correct communications port (typically COM1, set the "connection type" to RS-232 in the RVM communications options).
Note: WinRVM's settings are saved in the "current user" setting of the registry. If you configure WinRVM then log into a different Windows user account, your settings will be different!
 

  1. For interactive PCs, see the Interactive installation instructions.
    For Reimagine PCs, see the Reimagine installation instructions.
    For NexCycle sites, see this page.
     
  2. Prior to cloning the PC, run c:\cf1500\cleanup.bat to delete various files such as log files, and manually delete any files in c:\bb.


To create a disk image of a master PC that’s already configured:

Note: from the factory, the hard drive may contain an additional large (10+GB) “restore” partition that I’ve deleted to make the cloning process faster.

  1. Plug in USB DVD drive containing Acronis True Image CD

  2. Plug in USB drive on which to store the disk image.

  3. Turn on PC and press F2 when you see the “Press F2 to enter setup” message.
    - Change to the “Boot” section of the BIOS and change the boot priority order so the USB CDROM is 1st (arrow down to the USB CDROM then hold F6 until it’s #1).
    - Press F10 then Enter.
    [Windows 10] Click the Start button then type in "advanced" and select "change advanced startup options". Under "Advanced startup", click "Restart now".
    A blue screen will appear, go to Troubleshoot>Advanced options>UEFI Firmware Settings>Restart. See below.
    [Windows 8] Bring the charms bar up (move mouse to top right edge of screen or screen or swipe to left from the right edge of the screen) and go to Settings>Power>Restart+Shift>Troubleshoot>Advanced options>UEFI Firmware Settings>Restart. Once you click restart, BIOS will appear. The trick here is to press Restart AND Shift at the same time.

    To boot from a DVD using UEFI: boot into UEFI (see above), then:

    For
    the Dell Inspiron P24T Windows 10 netbook:
    - Under the “Security” tab, disable "Firmware TPM".
    - Under the "Boot" tab:
       
    - disable "Secure Boot"
       
    - enable "Legacy Option ROMs"
       
    - change "Boot List Option" to "Legacy"
       
    - enable "Attempt Legacy Boot"
    - Under "Advance", change "Function Key Behavior" to "Function Key".
    - Plug in your boot DVD, press F10 to save and reboot.

    For other netbooks:
    - Under the “Security” tab, disable “Secure Boot Control”, press F10 to save and reboot.
    - Press Esc during boot to return to the BIOS. Under the “Boot” tab, enable “Launch CSM”.
    - Plug in your boot DVD, press F10 to save and reboot. Press Esc during boot to show a boot selection screen that allows you to boot from the DVD.

  4. Select "Acronis True Image" from the boot menu.

  5. Click "Backup" then "Next".

  6. At the “Select Backup Type” screen select “My Computer” then click "Next"

  7. At the "Partition Selection" screen make sure both partitions are checked under “Disk 1”, uncheck Disk 2, then click "Next"

  8. At the “Backup Archive Location” screen click the drive where you want the backup image saved such as E: then enter a filename such as “Win 7 netbook 2011-08-31_” then click Next.

  9. At the “Select Backup Mode” screen” select “Create a new full backup archive” then click "Next"

  10. At the “Backup Creation Options” screen” click "Next" unless you want to put the backup image on a USB stick then click “Archive splitting” | Fixed Size” and type in “3000 MB”) then click “Next”.

  11. At the “Archive Comments” screen” click "Next"

  12. Click “Proceed”

To clone an existing backup disk image to an identical PC:

  1. Plug in a USB DVD drive (in PC doesn't have a DVD drive) containing Acronis True Image CD.

  2. Plug in USB drive containing the backup disk image.

  3. Turn on PC and press F2 when you see the “Press F2 to enter setup” message.
    - Select the “Boot” section of the BIOS and change the boot priority order so the USB CDROM is 1st (arrow down to the USB CDROM then hold F6 until it’s #1).
    - Press F10 then Enter.

  4. Select "Acronis True Image" from the boot menu by pressing the up arrow then press Enter.

  5. From the “Pick a Task” screen click “Recovery” then click Next.

  6. From the “Backup Archive Selection” screen click the drive where the backup image is saved such as E: then select the filename such as “Win 7 netbook 2011-08-31_1.tib” then click Next.

  7. From the “Restoration Type Selection” screen select “Restore disks or partitions” then click Next.

  8. From the “Partition or Disk to Restore” screen click “Disk 1” then Next. [takes ~30sec]

  9. From the “Restored Partitions Resizing” screen click “Yes, I want to resize partitions” then click Next.

  10. From the “Restored Hard Disk Drive Location” screen click “Disk 1” then Next.

  11. From the “Non-empty Destination Hard Disk Drive” screen click “Yes, I want to delete all the partitions on the destination hard disk drive before restoring” then click Next.

  12. From the “Next Selection” screen select “No, I do not” then click Next.

  13. From the “Restoration Options” screen click Next.

  14. Click “Proceed”.

  15. Click "OK" to the "The date was successfully restored" message.

  16. Unplug all USB drives

  17. Plug in network cable [if within wifi range this step can be skipped].

  18. Close the True Image program by clicking the red X in the upper right to reboot the PC.

  19. Boot PC into Windows.
    If it displays "No bootable device -- insert boot disk and press any key" (such as on the Dell Inspiron P24T Windows 10 netbook):
    - Press ctrl-alt-del to reboot, then immediately press F2 to boot into the CMOS setup.
    - From the "Boot" tab, change "Boot List Option" to "UEFI", select "Yes".
    - Change the "Boot priority" so "DVD drive" is at the top of the list by selecting this option and pressing F6 multiple times.
    - From the "Security" tab, enable "Firmware TPM".
    - Press F10 then Enter.
    - When starting Windows, it may indicate it's running a repair tool, this will take a few minutes (there is no user interaction).

  20. Verify WinRVM runs

  21. Activate Windows
    [Windows 7] Click "Start” then type “slui 3” into the search box to .
    Type in the 25-digit Windows product key located on the bottom of the netbook (take a picture of the label with your phone so you don’t have to keep flipping the netbook over).
    Each PC uses a unique product key that's on the bottom of the netbook. Click "Next" [takes a few minutes]. This step requires and internet connection.
    [Windows XP] Click "Start | All Programs | Windows Product Key Update Tool | Run". Click "Next" when the "Windows Product Key Update Tool" runs.
    Type in the 25-digit Windows XP product key. Each PC must use a unique product key that's included with the Windows XP CD. Click "Next".
    If the Windows disk contains a sticker with the product key, apply sticker to PC case.

  22. Check the Windows Device Manager to make sure no problems are reported.
    Click “Start” then enter “dev” in the search area then click “Device Manager” in the list at the top. If errors are reported with a yellow exclamation point, you must update the drivers for these devices. You can download drivers from http://us.acer.com/ac/en/US/content/drivers.
    This can happen if the PC hardware has changed. If you’re going to clone to more of these PCs, it’s best to create a new clone based on the new hardware so you don’t have to manually install drivers after cloning.