WinRVM (PC version)
Author: Randy Dellinger
This is a beta version of software, it has not been fully tested.
The Host Options now indicates the IP address of the chat server (22.214.171.124).
Fixed bug: sometimes the out of service screen screen was shown for no apparent reason.
Fixed bug: was logging "Customer no activity timeout after 120 seconds" even for the 7-second receipt timeout.
If setting up WinRVM on a PC for the first time, follow the installation instructions first!
To upgrade from an older version of WinRVM, you have several choices:
This version requires a full-install if updating from WinRVM prior to 3.0.0.
a) Remote update (for sites running in
Unattended Mode or
Use SiteZipCopier to copy WinRVM351.zip to the corresponding site ID zip filenames and FTP to the "tosite" folder.
The next time each site calls in they will download the zip file and install the new version. For sites with modems, you can also use RVMStatus (or call the site once and hang up) to force an immediate call-back.
On-site manual update:
b) Run WinRVM and select "Host | Check for WinRVM program update" and choose "yes" to install the new version (requires internet connection).
Note: this only updates to the latest fully tested version, not beta versions.
After the update is complete, click "Help | About" to verify the correct version of WinRVM was loaded.
If WinRVM says you must perform a full install, follow choice d.
c) Run Envipco Update software. Note: this only updates to the latest fully tested version, not beta versions.
d) Manual installation of WinRVM.exe. Copy WinRVM.exe from inside the zip file in step a above to c:\program files\WinRVM.
e) Manual full installation:
Uninstall your old version of WinRVM via "start | control panel
| add or remove programs".
Your old WinRVM program settings/options will be maintained. This step isn't mandatory, but will prevent numerous copies of WinRVM from displaying in the add/remove app.
Exit all running programs.
Download the self-extracting setup program:
If you want to install WinRVM on a different PC and the only method you have to get the program there is via floppy disk:
Run WinZip and open the Setup program ( .exe file). Unzip all the files (setup.exe, setup.lst, winrvm1.cab, winrvm2.cab, winrvm3.cab) to multiple floppy disks. Copy all files to the other PC. In step 4 run setup.exe on the other PC.
Run the exe file downloaded in step 3.
Note: you may need to log in as administrator to run the setup program, otherwise you may receive errors such as "unable to register file".
The installation program may ask you to reboot your PC and rerun the setup program.
If the setup program displays "Setup cannot continue because some system files are out of date on your system" after rebooting and running setup a second time, click here.
If the setup program displays "A file being copied is not newer than the file currently on your system. It is recommended that you keep your existing file. Do you want to keep this file?", answer "Yes".
You may delete the setup program downloaded in step 3 if desired.
If you didn't previously download prompt.zip from WinRVM 1.36, download it, unzip, and copy prompt.ini to \cf1500.
versions of WinRVM